Question 1

How to Contact Pogleswood Florist

Accepted Answer

Pogles Wood Florist
9 Preston Road
Weymouth
Dorset, DT3 6PU

Call Us: 01305 834 834

Email: pogleswood@gmail.com

Question 2

Where do Pogles Wood Florist Deliver?

Accepted Answer

Delivery Services & Charges:
Our local delivery areas are DT3 and DT4 - Charge £4-75
Outline areas for local delivery include DT1, DT2 and DT5 - Charge £6

Question 3

How are the Flowers Packaged

Accepted Answer

Our bouquets are delivered in one of our beautiful (and eco-friendly) gift boxes – inside there is a water bubble that keeps your blooms hydrated until they are ready to be beautifully displayed in a vase.

Question 4

Can I design my own flowers?

Accepted Answer

After you choose the kind of bouquet you would like, you’ll see a message requests, that’s where you can pop in suggestions for your floral gift. We can’t guarantee we'll be able to meet every request, but we'll try our best to accommodate your requests.
When placing your order some of our bouquets give you the option to choose the colour palette, i.e brights, neutrals, pastels, or you can let the florist decide.
You can also call us on 01305 834 834 to discuss your floral requests.

Question 5

Can I add a personal message to my order?

Accepted Answer

You can add your own personal message with every gift you send by using the gift message field when placing your order page.
Your message will be hand written on a stylish gift card and will be delivered with your floral gift.

Question 6

What are finishing touches?

Accepted Answer

We offer a range of finishing touches gifts to add a little extra to your order. We have a range of fine chocolates, teddy bears, cards and balloons that complement our floral ranges. A glass vase can also be purchased with your floral gift. This will ensure your recipient can display their flowers as soon as they are received.

Question 7

How do I amend or delete and order?

Accepted Answer

If you would like to change the details of an order you’ve recently placed please call us on 01305 834 834

Question 8

I'm having difficulty placing my order what should I do?

Accepted Answer

If you are having an issue placing your order online, please call us on 01305 834 834 between our opening hours: Mon- Sat 9am - 2pm

Question 9

Can I specify a delivery day and time?

Accepted Answer

Please leave us your preferred delivery date in the Message section at the order checkout. Our deliveries are Monday - Saturday 8am - 2pm

Question 10

Is there a cut off time for same day delivery?

Accepted Answer

Orders must be received by 1pm for same day delivery

Question 11

How do I place an order?

Accepted Answer

Ordering:
Placing an order could not be easier. Browse our web-site, and click on any items that you wish to purchase and add them into the shopping basket. Once you have finished your selection, click on ‘Checkout’ and your Total Cost, including delivery costs, will be confirmed. To process and dispatch your order we will require some further details. You will be able to amend your order up to the point that you press ‘Submit’.

We accept credit and debit card payment in a variety of options powered by WorldPay. All payments are encrypted in the software, so you can trust that your details are safe when ordering with Pogles Wood Florist.

Question 12

Will you have my floral order in stock?

Accepted Answer

Availability:
We reserve the right to alter details or designs of products illustrated without notice. We will inform you as soon as possible if the goods you have ordered are not available or in stock. It is therefore essential that we have either your telephone number or email address so that we can contact you.

Question 13

Do you offer a guarantee?

Accepted Answer

Guarantee:
If you are not satisfied when you receive the goods from us, please refer to the Returns Policy section to obtain a refund. However, due to the nature of our products, we are unable to offer guarantees.

Frequently asked questions